Canadian National Van Lines

After 20 years in the same home, we accumulated more than we realized. Downsizing was no easy task, but the moving crew handled it with expertise and care. They were incredibly organized, helping us sort through what needed to be packed, moved, or stored. The team was patient with us as we made decisions on the fly, offering advice and assistance at every step. When it came to the actual move, they carefully packed up our memories, from old photo albums to delicate heirlooms, making sure nothing was left behind or damaged. Their kindness and professionalism during such an emotional move truly meant the world to us.

Move size: 3 Bedroom Home Service cost: $5333

The Move: Victoria BC to Saint JohnNB

Date of Pick up: Aug 8

Date of Arrival: Sept 18

The Good: Phone staff were always reachable, polite and well spoken. The movers on both ends were great. Good people, hard-working and helpful.

All our stuff arrived. Nothing lost. A cabinet was dropped upon arrival, one box was very wet on the outside. Anything made of wood that we didn't wrap such as stools, table, were nicked, scraped, bruised etc.

The BAD:

We were led to believe early on that our things would arrive at the beginning of September. As we were driving across the country it was difficult to time the ETA of the moving truck. It sat in BC over a week before shipping out and it stayed in Toronto over 8 days. We would be given updates such as " your stuff will leave Toronto between Sept 9 and the 15th and it will take between 3 and 8 days to get there".

Stair Charge: Watch out for this. You are charged for the number of exterior stairs the movers have to climb. We were told $450 for the house in Saint John. Then it went up to $850 - we called and begged them to reduce that charge citing that the movers could enter the house via the garage and use interior stairs instead. They reduced the price to $550. On the pickup, the movers went up to the second floor to get our boxes and furniture. We expected the same at the destination - that they would bring boxes upstairs. The movers however, said they would only bring boxes to one central place on the main floor. That is not written in the contract and not once during our 'stair' discussion was it mentioned. We had dozens of boxes to get to the second floor. We are seniors and we weren't ready for that. This deliberate omission is just deceitful. We have a ground and main level and a second floor, but everything was brought into the living room. AND TO TOP IT OFF, THEY DID NOT USE THE STAIRS. The loading door was placed in front of the stairs and they laid down ramps to the top of the stairs so they pretty well walked into the house. We paid $550 extra for that.

It's very expensive and stressful. They get your money upfront and you just have to pray it works out. Terrible business.

Move size: 2 Bedroom Home Service cost: $14000

The level of service from Canadian National Van Lines Company truly astonished me. Their online booking was quick and simple. Communication was stellar. On moving day, their team showed up prepared like clockwork. Everything was labelled properly and protected exceptionally well. Not a single scratch or scuff occurred either. I will absolutely recommend Canadian National Van Lines Company for anyone IN NEED OF QUICK AND METICULOUS MOVING SERVICES. Highly recommended.

Move size: 3 Bedroom Home Service cost: $4800

Great service. Canadian National Van Lines Company was INVALUABLE in facilitating my move in less budget. From creatively consolidating multiple shipments into one whole container load to providing extra packing materials pro, this team went above and beyond. Special thanks to Mr. Jami who hand-wrapped my beloved collection of vintage maps and graphics, arriving without a single crease after traveling halfway around the city! Canadian National Van Lines, Company truly embodies service, affordability and care.

Move size: 3 Bedroom Home Service cost: $4750

I chose to give Canadian National Van Lines Movers a try after reading so many positive reviews about them and realizing that I needed a speedy relocation for my second house. I knew I was in good hands the moment I spoke with Mr. John from Canadian National Van Lines Movers. Throughout this relocation, every person I talked with had outstanding communication and customer service abilities. I am quite grateful for the speedy response. To anyone who wants the job done correctly the first time, I heartily suggest them.

Move size: 3 Bedroom Home Service cost: $5000

Great service, My move involved a complex schedule with two locations Alberta city and BC city. Canadian National Van Lines Company, Team handled it flawlessly. They expertly coordinated the pick-up and drop-off of each item, ensuring everything arrived at the right place on time. Their communication was exceptional, keeping me informed every step of the way. Canadian National Van Lines Company unwavering teamwork and commitment to flawless execution made my complex move a resounding success.

Move size: 3 Bedroom Home Service cost: $4900